The department's vision of "One VA" was articulated to assist it in carrying out its mission of providing benefits and other services to veterans and dependents. It stems from the recognition that veterans think of VA as a single entity, but often encounter a confusing, bureaucratic maze of uncoordinated programs-such as those handling benefits, health care, and burials-that puts them through repetitive and frustrating administrative procedures and delays. According to the department, the "One VA" vision describes how it will use IT in versatile new ways to improve services and enable VA employees to help customers more quickly and effectively-in short, to really become "One VA."