This volume of coursework from TrainAmerica's Layered Learning Series includes: 1. Handling Difficult People Learn how to handle the angry caller, the talkative caller, and the demanding caller. 2. Personal Time Management Learn what time you can control, how to best use that time, and practical ways to establish priorities. 3. Attitude: Your Most Priceless Possession Proven techniques to stay positive in today's busy, pressure-filled world, and the relationship between attitude and career success. 4. The Art of Communicating Designed for business professionals to enhance interpersonal skills. Learn the importance of posture, gestures, dress, voice, humor, and voice quality.