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Total Quality Management (TQM): A Model for the Sustainability of Projects and Programs in Africa

Autor John N. Morfaw
en Limba Engleză Paperback – 25 sep 2009
Total Quality Management and Project Management have a symbiotic relationship in their planning, design, analysis, implementation, monitoring, and evaluation, as well as other related processes.

This book accentuates the relationship between Total Quality Management and Project Management and other contemporary management concepts. These contemporary concepts include Six Sigma Methodology, International Organization for Standardization (ISO), Capacity Building, Business Re-engineering, Knowledge Management, Configuration Management, SWOT Analysis, and Total Quality Leadership, as well as fundamental business management concepts such as leadership dynamics, quality assurance, quality control, and continuous quality improvement. The book evaluates and analyzes the relationship between Total Quality Management and Human Resource Management, Public Relations Management, Marketing Management, Risk Management, Project Proposal Writing, and Resource Coordination and Management. Total Quality Management gives an exploratory overview of the contributions of certain national and international organizations that operate in Africa towards an effective and efficient delivery of products and services, especially on the implementation of capacity building programs in Africa, such as The World Bank, AfDB, CDC, PAID, ACBF, UNDP, AAPAM, CAFRAD, NEPAD, and others.
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Specificații

ISBN-13: 9780761847069
ISBN-10: 0761847065
Pagini: 204
Dimensiuni: 155 x 234 x 17 mm
Greutate: 0.34 kg
Ediția:Revised
Editura: Bloomsbury Publishing
Colecția University Press of America
Locul publicării:New York, United States

Cuprins

Chapter 1 Charts and Tables
Chapter 2 Foreword
Chapter 3 Preface
Chapter 4 Acknowledgment
Chapter 5 Acronyms
Chapter 6 Chapter One
Chapter 7 Chapter Two
Chapter 8 Chapter Three
Chapter 9 Chapter Four
Chapter 10 Chapter Five
Chapter 11 Chapter Six
Chapter 12 Chapter Seven
Chapter 13 Chapter Eight
Chapter 14 Chapter Nine
Chapter 15 Chapter Ten
Chapter 16 Chapter Eleven
Chapter 17 Chapter Twelve
Chapter 18 Glossary
Chapter 19 Some Common Business Jargons
Chapter 20 Total Quality Management Training Forms
Chapter 21 Bibliography
Chapter 22 Index
Chapter 23 About the Author