In this book, The Busy Queen Bee takes a look at the importance to a successful business of its customers. She uses a powerful analogy from Nature, describing the work of the humble Bee and its ultra efficient work ethic. Beehives are fascinating, well-oiled machines; the similarities with the running of a business and the running of the Hive are incredible. Adapting some of their work ethic and re-focusing businesses to create a real service culture throughout their organisation is the key to success during those challenging time. This practical guide is The Busy Queen Bee's very own view of the delivery of Customer Excellence and will focus on 10 helpful ""buzz"" to follow to provide your internal and external customers with an unforgettable experience.