Weather you're a CEO of a fortune 500 company or the owner of an ice cream cart this is the book for you. From customer service to staffing this book fills in the gaps left behind by most other management help books. Matt Duncan has made a career out of both building businesses and training managers. Now he has taken his proven training exercises, techniques and lessons and put them together in an easy to use, funny and very useful book/workbook. This is not a get rich quick or a do it yourself type book. It is a tool for those who are in position of leadership who need a little help to make their careers more comfortable and successful.