THE OFFICE: PROCEDURES AND TECHNOLOGY, Seventh Edition, is a comprehensive text designed for the high school office technology curriculum, including courses on office procedures, administrative procedures, business and computer technology, and more. The text helps high school students prepare for entry-level positions in an office setting, focusing on the technical skills they need to succeed, including use of email and the Internet, integrated applications and office suites, and the latest technology tools. The authors also reinforce valuable soft skills such as customer satisfaction, ethics, and telephone manners, as well as information systems and the global marketplace.