Emotional intelligence is not a new idea. We know that it helps people to understand themselves and others better.But if skills like being self-aware, showing empathy and active listening are so important, why is the world still full of bullies, credit takers and serial interrupters?The New EQ tackles this paradox head on, exploring a new approach to emotional intelligence that will teach you how to:· improve self-awareness and boost resilience· successfully navigate relationships with others · communicate effectively, resolve conflicts and make better decisions · thrive in times of uncertainty and changeEmotional intelligence is no longer a nice-to-have. It's an essential toolkit for success at work and in life. The New EQ will show you how to make the most of it.