Jesse and Ramon are a loving couple, but after years spent unsuccessfully trying to get pregnant, they turn to adoption, relieved to think that once they navigate the bureaucratic path to parenthood they will have a happy ending. But nothing has prepared them for the labyrinthine process -- for the many training sessions and approvals; for the constant advice from friends, strangers, and "experts"; for the birthmothers who contact them but don't ultimately choose them; or even, most shockingly, for the women who call claiming they've chosen Jesse and Ramon but who turn out never to have been pregnant in the first place.