The Leadership Algorithm

Shrey Shivam is a visionary data and AI leader with over a decade of experience driving large-scale data transformation across global enterprises. As Senior Director and Head of Data, Analytics & AI for EMEA at Fiserv, he specializes in building data products and AI-driven platforms that accelerate customer growth, operational excellence, and business innovation. He has a proven track record of defining growth strategies, scaling high performing cross-functional product & engineering teams, and commercializing innovative data solutions across industries including including fintech, insurance, retail, e-commerce, digital media, investment banking, as well as transaction-led marketplaces spanning music, food, lifestyle, news, legal, and travel. His expertise spans product management, data strategy, machine learning & AI, and modern data platforms, with deep hands-on experience across cloud, big data, and AI ecosystems. Prior to Fiserv, Shrey held leadership roles at Prudential Financial and Times Internet, and co-founded a technology startup, bringing together entrepreneurial thinking with deep technical acumen. His diverse experience across startups, consulting, and enterprise environments gives him a unique perspective on building scalable, customer-centric solutions.
Shrey holds a BTech in Information Technology from Cochin University of Science and Technology and an MBA from Queen's University Belfast. He is also co-author of the book 'Building an Enterprise Chatbot' and brings a distinctive perspective on aligning emerging technologies with real-world business impact in the age of AI.