The Human Touch
Autor Philippa Thomas, Debra Paul, James Cadleen Limba Engleză Paperback – 11 dec 2012
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Specificații
ISBN-13: 9781906124915
ISBN-10: 1906124914
Pagini: 254
Ilustrații: Illustrations
Dimensiuni: 170 x 244 x 14 mm
Greutate: 0.45 kg
Ediția:New.
Editura: BCS, the Chartered Institute for It
ISBN-10: 1906124914
Pagini: 254
Ilustrații: Illustrations
Dimensiuni: 170 x 244 x 14 mm
Greutate: 0.45 kg
Ediția:New.
Editura: BCS, the Chartered Institute for It
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Recenzii
In today's world, technical excellence is no longer enough to succeed. Whether you work in IT or any other part of your organisation, knowing what makes people tick is essential. This book does an excellent job of describing how people work together and what motivates them in practical ways that can be put to work immediately. -- Donald H Taylor Learning and Performance Institute This book provides a practical insight into the complex interfaces and relationships between people, technology, and the changing business landscape. It is a useful guide for managers and employers alike because without the 'human touch' nothing is possible in the world of work -- Ann Brown Capgemini
Notă biografică
Philippa Thomas is Managing Director of Matchett Business Learning. Debra Paul and James Cadle, both of Assist Knowledge Development Ltd, are the authors of the bestselling BCS publications Business Analysis and Business Analysis Techniques.
Cuprins
List of figures and tables Authors Foreword Acknowledgements Abbreviations 1 THE IMPORTANCE OF PERSONAL SKILLS 2 BUILDING RAPPORT AND SUSTAINING RELATIONSHIPS 3 TEAM WORKING 4 NEGOTIATION AND CONFLICT 5 LEADERSHIP 6 INFLUENCING 7 WRITTEN COMMUNICATION 8 PRESENTATION SKILLS 9 COMMERCIAL AWARENESS 10 COACHING 11 MANAGING EXPECTATIONS 12 FACILITATION 13 CREATIVE PROBLEM SOLVING Index
Descriere
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; and problem solving.