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The Feedback Society: Linguistic and Discursive Approaches de Sylvia Jaworska

The Feedback Society: Linguistic and Discursive Approaches: Routledge Research in Language and Communication

Editat de Sylvia Jaworska, Camilla Vásquez
en Limba Engleză Hardback – 5 mai 2026
This collection explores the rise of feedback as a discursive practice in everyday life, examining diverse genres and sociocultural contexts.
The volume puts a focus on the “how” of feedback in a range of contexts and communicative settings. Genres examined include performance reviews and online consumer evaluations on such networked spaces as YouTube, Twitter, MOOCs, TripAdvisor, and Meituan, as well as other corporate contexts. Chapters also emphasize cross-cultural and cross-linguistic perspectives by highlighting data from seven different languages. The range of settings, languages, and formats allows for engagement in key questions around feedback as a sociocultural activity with ideological dimensions, such as the construction of authority in feedback, linguistic and cultural differences, and the role of social and economic factors.
This book will be of particular interest to students and scholars in discourse analysis, professional communication, pragmatics, sociolinguistics, and digital media.
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Specificații

ISBN-13: 9781032883830
ISBN-10: 1032883839
Pagini: 302
Ilustrații: 112
Dimensiuni: 152 x 229 mm
Ediția:1
Editura: Taylor & Francis
Colecția Routledge
Seria Routledge Research in Language and Communication

Locul publicării:Oxford, United Kingdom

Public țintă

Postgraduate

Notă biografică

Sylvia Jaworska is Professor of Language and Professional Communication in the Department of English Language and Applied Linguistics at the University of Reading.
Camilla Vásquez is Professor of Applied Linguistics in the World Languages Department at the University of South Florida.
 

Cuprins

List of Figures
List of Contributors
1 Introduction
SYLVIA JAWORSKA AND CAMILLA VASQUEZ
2 “Tell us everything!”: discourse features of online and offline requests for customer feedback
CAMILLA VASQUEZ
3 “It wasn’t feedback it was a request”: exploring uses and discussions of the word feedback in digital business communication
URSULA LUTZKY AND ANDREW KEHOE
4 Self‑serving mitigation in hotel responses to online negative feedback: a cross‑linguistic analysis
GRIET BOONE, SOFIE DECOCK AND IRENE CENNI
5 A feedback spiral: crowdsourcing judgments of negative reviews on Meituan
LUOXIANGYU ZHANG AND CAMILLA VASQUEZ
6 Emotional self‑presentation in feedback on feedback of YouTube product reviews
ALEJANDRO PARINI
7 Evaluation in MOOC reviews
HATIME CIFTCI
8 Flexing, driving, and diving: metaphors and gendered positioning in performance feedback of white‑collar workers
SYLVIA JAWORSKA
9 Mind the politeness gap: a qualitative comparison of Italian and English business responses to customer feedback online
IRENE CENNI AND REBECCA ELEKTRA VAN HERCK
10 Acknowledging feedback in French customer service interactions online: types and perceptions
NICOLAS RUYTENBEEK
11 ‘Glazing models’: sycphancy and the dynamics of synthetic feedback
RODNEY H. JONES
12 Conclusions and outlook
CAMILLA VASQUEZ AND SYLVIA JAWORSKA
Index

Descriere

This collection explores the rise of feedback as a discursive practice in everyday life, examining diverse genres and sociocultural contexts.This book will be of particular interest to students and scholars in discourse analysis, professional communication, pragmatics, sociolinguistics, and digital media.