A Best Seller This 330-page "how to" toolkit for leaders to self-assess and improve core non-technical competencies. Action planning guides facilitate transfer of new knowledge to the workplace. This book answers the questions supervisors are asking today including: How can I better manage my time? Will an open door policy improve communication with employees? What should I delegate and what should I do myself? Is there a secret to correcting negative behaviors? How should I prepare for a performance review? Should I confront conflict or let employees work it out on their own?