How do we define the nature of our business, gather everything that we know about it, and then centralize our information in one, easily accessed place within the organization? Breslin and McGann call such knowledge our ways of working and the place where it will be found a business knowledge repository. All of a company's accumulated operations data, its manuals and procedures, its records of compliance with myriad regulations, its audits, disaster recovery plans-are essential information that today's management needs at its fingertips, and information that tomorrow's management must be sure can easily be found. Breslin and McGann show clearly and comprehensively how business knowledge repositories can be established and maintained, what should go into them and how to get it out, who should have access, and all of the other details that management needs to make the most of this valuable resource and means of doing business. An essential study and guide for management at upper levels in all types of organizations, both public and private.

Breslin and McGann show that once an organization's knowledge of itself is formulated into its ways of working, its so-called object orientation makes it easily maintained. The repository approach to organizing and consolidating knowledge makes it possible for all of its potential users to access it easily, without having to go to one source for one thing they need and to another for another thing, a tedious and costly procedure in many organizations that have allowed their information and knowledge resources to not only grow but become duplicated as well. The repository approach also makes it possible for management to organize and access information by job functions, and to make it available to employees more easily in training situations. Regulators and auditors are also more easily served. As a result, CFOs will find their annual audit and various compliance fees considerably reduced. Breslin and McGann's book is thus a blueprint for the creation of knowledge repositories and a discussion of how graphical communication between information systems creators and their client end users can be made to flow smoothly and efficiently.