This text covers a wide spectrum of information about telecommunications from understanding how telecommunications are used by almost everyone to the latest wave on the Internet. Both concepts and applications are used to achieve a relatively non-technical, end-user approach. Hands-on exercises are included for those users who have access to telecommunications software/networks. To reinforce knowledge of the Internet, consider CyberWISE Internet.Master by the Saratoga Group (ISBN: 1-57775-000-4). Internet access is not required with this text if you use CyberWISE Internet.Master.