When this book was originally published in 1976, general practice had developed enormously in the preceding years and one of the most important changes was the creation of the Primary Health Care Team. This book provides the context for how the ‘new-style’ general practice came about and examines the Primary Health Care Team in action. Part 1 discusses the rapid development of general practice in Britain. It selects one Primary Health Care Team and describes a detailed workload audit carried out in 1972. One of the most significant findings was the comparatively small workload for the General Practitioner when they were integrated into a well-functioning team. Part 2 analyses the results of a detailed Patient Satisfaction Survey, conducted by a university sociology team. Several hypotheses were tested, all relating to the satisfaction that the patients had with the overall health care service that they received.