In this extraordinary book, Donna Lee reveals the secrets of select management consultants who use a powerful tool called Interpretive Structural Modeling (ISM). This tool is used to solve complex organizational problems and to build consensus around complex issues. People pay tens of thousands of dollars to learn these techniques. ISM software download is included for hands-on practice. Now you can learn to use ISM for personal benefit and to help your organization. This is the only in-depth book available to learn and practice ISM. All consultants, decision makers, and knowledge workers must learn ISM to move to the next level of problem solving and analysis capabilities. ISM has been used by many prestigious organizations around the world including NASA. It is a well-proven method that can be applied to a wide range of problems and situations.