With twenty-five years of experience as a software engineer, Riva focuses on the successful completion of important work and ignores management fads like wicket. Chuck has been at the company for three years, and knows that older workers like Riva can be difficult to motivate. They get stuck doing things the same way and oppose change. He has read dozens of books to improve work effectiveness. If his promotion had been to actual manager, he could whip the group into shape in a month. His lack of real authority requires careful attention to ensure everyone uses wicket accurately. If unsuccessful, this project could be Chuck and Riva's last. And success is not assured, especially when sticky notes appear on their to-do board without anyone admitting to writing them.