Hundreds of books describe Six Sigma methods, tools, and deployment strategies. Dozens more describe success. This book, written in a Q&A format and based on research, benchmarking, and practical experience, provides answers to dozens of questions posed by deployment leaders every day. Whether you read it from cover to cover or just look up your topic of interest, you may find the answers in knowing what questions to ask. Gianna C. Clark is the former Managing Director, Six Sigma, for Dominion Resources, Inc. She is a certified Master Black Belt with more than twenty-five years of experience, and has served in director-level positions more than fifteen years in areas of quality assurance, supply chain management, and continuous improvement. Gianna is Vice President Customer Operations for Dominion Virginia Power.