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SERVICE AUTOMATION FOUNDATION COURSEWARE

Autor Jan-Willem Middelbur
en Paperback – 8 feb 2018
The Courseware package consist out of two publications, Service Automation Foundation Courseware ISBN 978 94 018 0206 2 and Service Automation Framework ISBN 978 94 018 0062 4 .Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.This 2 day course will give you deep insight into the concept of Service
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Specificații

ISBN-13: 9789401802062
ISBN-10: 9401802068
Pagini: 147
Dimensiuni: 298 x 211 x 14 mm
Greutate: 0.51 kg
Editura: Van Haren Publishing