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Scaling People

Autor Claire Hughes Johnson
en Limba Engleză Hardback – 7 mar 2023

Ceea ce diferențiază Scaling People de restul literaturii de management este pragmatismul său radical, extras din laboratoarele de creștere accelerată ale Google și Stripe. Considerăm că această lucrare nu este un manifest teoretic, ci un manual tehnic pentru infrastructura umană a unei organizații. Remarcăm o trecere necesară de la ideea abstractă de 'leadership' la construcția concretă de sisteme de operare care să susțină scalarea fără a sacrifica performanța sau cultura internă. Pe linia practică a volumului Scaling Up de Verne Harnish, dar cu un focus specific pe procesele ușoare și sistemele de oameni, Scaling People oferă cititorului instrumentarul necesar pentru a naviga perioadele de creștere explozivă. Autoarea Claire Hughes Johnson structurează cele 480 de pagini în jurul unor piloni esențiali: de la redactarea documentelor fundamentale și planificarea financiară, până la arhitectura proceselor de recrutare și feedback. Recomandăm atenție sporită secțiunilor ce conțin șabloane și exerciții, deoarece acestea transformă conceptele în acțiuni imediate. Într-un peisaj dominat de strategii de piață, această carte, publicată de Stripe Matter Inc, demonstrează că succesul sustenabil depinde de rigoarea cu care sunt construite sistemele de management. Este o resursă care, prin ilustrațiile color și layout-ul aerisit, facilitează o consultare rapidă în momentele de criză organizațională, fiind recunoscută de Bloomberg și The Economist ca unul dintre titlurile esențiale ale anului 2023.

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Specificații

ISBN-13: 9781953953216
ISBN-10: 1953953212
Pagini: 480
Ilustrații: Color illustrations; Color illustrations
Dimensiuni: 161 x 236 x 40 mm
Greutate: 1.02 kg
Editura: Stripe Matter Inc

De ce să citești această carte

Recomandăm Scaling People oricărui manager sau fondator care simte că procesele interne nu mai țin pasul cu creșterea afacerii. Veți învăța cum să construiți sisteme de operare scalabile, primind acces direct la fișe de lucru și modele de documente utilizate în companii de top. Este un ghid de implementare care transformă managementul dintr-o intuiție într-o disciplină riguroasă și repetabilă.


Descriere

From a Stripe and Google executive, a practical guide to company building and scaling the most important resource it has: its people. Selected for "Best Books of 2023" by Bloomberg and The Economist! "Whether you are a new manager or a CEO, there are going to be moments when you feel alone and need help. Odds are, the advice you need is in Scaling People. You are going to pull this book off your shelf over and over!" --Kim Scott, New York Times bestselling author of Radical Candor and Just Work A leader at both Google and Stripe from their early days, Claire Hughes Johnson has worked with founders and company builders to try to replicate their success. The most common questions she's asked are not about business strategy--they're about how to scale the operating structures and people systems of a rapidly growing startup. Scaling People is a practical and empathetic guide to being an effective leader and manager in a high-growth environment. The tactical information it puts forward--including guidance on crafting foundational documents, strategic and financial planning, hiring and team development, and feedback and performance mechanisms--can be applied to companies of any size, in any industry. Scaling People includes dozens of pages of worksheets, templates, exercises, and example documents to help founders, leaders, and company builders create scalable operating systems and lightweight processes that really work. Implementing effective leadership and management practices takes effort and discipline, but the reward is a sustainable, scalable company that's set up for long-term success. Scaling People is a detailed roadmap for company builders to put the right operating systems and structures in place to scale the most important resource a company has: its people.

Notă biografică

Claire Hughes Johnson is a corporate officer and advisor at Stripe. Previously, she was chief operating officer at Stripe from 2014 to 2021, helping the company grow from fewer than 200 employees to more than 8,000. At various times, she led business operations, sales, marketing, customer support, risk, real estate, and all of the people functions, including recruiting and HR. Prior to Stripe, she spent 10 years at Google leading business teams, including overseeing aspects of Gmail, Google Apps, and consumer operations, as well as serving as a vice president for AdWords, Google Offers, and Google’s self-driving car project. She serves on the boards of Ameresco, the Atlantic, Aurora Innovation, and HubSpot, and is a trustee and current board president of Milton Academy. She lives outside of Boston with her husband, two children, and two neurotic dachshunds.

Cuprins

Introduction
  • Setting your metronome
  • The core frameworks
  • Who is this book for?
  • How to read this book
  • Exercises and templates
Chapter 1—Essential Operating Principles
  1. Build self-awareness to build mutual awareness
  2. Say the thing you think you cannot say
  3. Distinguish between management and leadership
  4. Come back to your operating system
  • Exercises and templates
Chapter 2—Core Framework 1: Foundations and Planning for Goals and Resources
  • Founding documents
  • The operating system
  • Operating cadence
  • Exercises and templates
Chapter 3—Core Framework 2: A Comprehensive Hiring Approach
  • Recruiting
  • Hiring
  • Onboarding
  • Hiring mistakes
  • Exercises and templates
Chapter 4—Core Framework 3: Intentional Team Development
  • Team structures
  • Diagnosing team state
  • Team changes and restructuring
  • (Re)building the team
  • Creating the team environment
  • Team-building complexities
  • Diversity and inclusion
  • Team communication
  • Exercises and templates
Chapter 5—Core Framework 4: Feedback and Performance Mechanisms
  • Hypothesis-based coaching
  • Giving hard feedback
  • Creating a culture of informal feedback
  • The formal review process
  • Compensation
  • Managing high performers
  • Managing low performers
  • Managing managers
  • Managing out, firing, and layoffs
  • Some final thoughts on management
  • Exercises and templates
Conclusion—You 
  • Manage your time and energy
  • Foster relationships
  • Consider your career
Endnotes

Bibliography

Acknowledgments

Index

About the Author