The ways in which we communicate with others say a great deal about how we present ourselves. In Say What?, an experienced teacher and trainer shares proven methods that will help anyone communicate with confidence and credibility, ultimately helping to create a successful career and life. Janet Carmichael has taught, lectured, and trained in classrooms in the United Kingdom, the Caribbean, and the United States, and relies on her diverse experience in order to teach others the ways to steer clear of common errors in speaking and writing as well as how to recognize and correct communication mistakes. With an easy conversational style, Carmichael includes numerous self-directed exercises that will help others learn: The importance of good articulation How to avoid using words without meaning General grammar rules and their usage The eight parts of speech How to make the right word choices Say What? provides the step-by-step guidance that will help anyone fine-tune their skills to communicate effectively in every situation.