It's frustrating, anxiety- and anger-provoking It seems like an art, because so few people do it well. And when you see it done well, it looks artistic and elusive. But when it comes to effectively managing conflict, or potential conflicts, the secret is: there is no secret It's all about skill development, self-management, and practice. This book is succinct, clear and a great guide and partner on the road to becoming more successful in dealing with the relationship issues that lead to destructive forms of conflict.