How to Tell Anyone Anything: Breakthrough Techniques for Handling Difficult Conversations at Work Autor Richard Gallagher 3 iun 2009 Paperback Preț: 83.73 lei 3-5 săpt.
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service Autor Richard Gallagher 12 iun 2008 Paperback Preț: 68.85 lei 3-5 săpt.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations Autor Richard Gallagher 20 mar 2013 Paperback Preț: 102.00 lei 3-5 săpt.