Resolved is Ban Ki-moon's personal account of his ten years at the helm of the world body at a time of historic turmoil and promise. Ban performed what has been called "the world's most impossible job? with a natural ability to relate to the poor and struggling people the organization was created to serve and a genuine belief in its capacity for global transformation. He explores past flashpoints?including the September 11 terrorist attacks, engaging the Kim dynasty in North Korea, the Paris climate accords, the Ebola outbreak, the Arab Spring, and managing the UN's relationship with the United States?to offer the story of diplomatic lessons learned. Freed from the diplomatic constraints that come with the job, he offers a frank and bracing look at the people and events that shaped our era as well as a piercing analysis of what lies ahead.