This collection of case studies is designed both for the beginner and the experienced professional. The forty-eight cases cover all types of schools (elementary, middle, and high schools; public, private, or parochial in urban, suburban, or rural communities), and examine the four basic aspects of reference work in today's school library media center including: user instruction, information services, readers services, and the study, selection, and evaluation of reference works. Each case presents a problem and provides questions that engage the reader and foster discussion. The changing role of the school library media specialist and emerging issues such as multiculturalism and new technology are emphasized. Guaranteed to spark discussion in a classroom setting or as part of an in-service or conference presentation.