At its core, this book is about communications. It is not a primer on changing minds, boosting morale or building trust. Neither is it a manual on shaving process time and cutting costs. Nevertheless, Kelly shows that such benefits are possible when people at all levels in the company use the steps that she outlines. Common language is the prerequisite to building the all-important sense of "agreement" that leads to "buy-in" and builds a solid platform for successful change. Kelly sets out what must be done to create and sustain this common language in these pages. Kelly also drives home the point that action plans and accountability must follow goal-setting for real change to take place. She guides readers through the steps of a concise and simple model that can be used with success by anyone committed to working through it. She has two simple but powerful insights. One is that when all are in agreement, each feels good about being part of a bigger plan. The other is that a team needs coaching. Using this model to coach a team united by language and common cultural perceptions should lead to better performance and productivity. Once everyone in your company reads this book and a common language of high-performance coaching emanates from that, you will be empowered as a leader to use Kelly's ideas and insights to drive your team to new heights.