"Questioning Protocol" is a healthcare solutions book from a mom's perspective. Now, everyone can use the same techniques to help cope with a healthcare crisis. Randi Redmond Oster shares the tips, tools, and tricks from her corporate experience, engineering skills, and compassion for her son, for navigating the broken healthcare system. Learn how she maintains control when her healthcare crisis seems overwhelming. Discover how she creates a high-performing healthcare team focused on her son. Understand how she manipulates the hierarchy of the healthcare system to help improve her son's care. See how she finds ways to feel grateful, even when her world seems upside down.