Updated and completely restructured edition! Originally one of the first book-length treatments of continual improvement principles applied to organizing and operating the educational system. With special emphasis on the quality philosophy of Dr. W. Edwards Deming, the text adapts Deming's systems flowchart, Plan-Do-Study-Act cycle, and "14 Points" to the problems and processes of education. Presents education as a transformative process and covers expectations, roles, and inhibiting factors for parents, students, teachers, and administrators. Examines education's customers, differing definitions of quality with respect to education, and the failure of well-intentioned reform efforts such as the "National Education Goals" (also known as "Goals 2000") of the late 1980s. Includes chapters on programs for gifted and talented students, values education, and curriculum and other standards. Presents strategy ideas and discusses leadership required to develop and sustain quality education.