Professional Front Office Management
Autor David Hayes, Jack Ninemeier, Michele Austin, Robert Woodsen Limba Engleză Paperback – noi 2013
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
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Specificații
ISBN-13: 9781292026985
ISBN-10: 1292026987
Pagini: 656
Dimensiuni: 216 x 279 x 34 mm
Greutate: 1.57 kg
Ediția:Pearson New International Edition
Editura: Pearson Education
ISBN-10: 1292026987
Pagini: 656
Dimensiuni: 216 x 279 x 34 mm
Greutate: 1.57 kg
Ediția:Pearson New International Edition
Editura: Pearson Education
Cuprins
Glossary
Section 1: The Context of Front Office Operations
Chapter 1: Overview of the Lodging Industry
Chapter 2: Front Office and the Guests: Planning for Quality Service
Chapter 3: Overview of the Front Office Department
Section 2: Technology Helps Front Office Operations
Chapter 4: The Front Office Property Management System (PMS)
Chapter 5: Managing Forecast Data
Chapter 6: Revenue Management
Chapter 7: Distribution Channel Management
Chapter 8: Management of Data Generating Front Office Sub-Systems
Section 3: Front Office and the Guest Cycle
Chapter 9: Reservation, Reception and Room Assignment Management
Chapter 10: Front Office and the Guests: Delivering Quality Service
Chapter 11: Guest Charges, Payments and Check-Out
Chapter 12: Night Audit and Report Management
Section 4: Special Front Office Concerns
Chapter 13: Front Office: The Hub of the Hotel
Section 1: The Context of Front Office Operations
Chapter 1: Overview of the Lodging Industry
Chapter 2: Front Office and the Guests: Planning for Quality Service
Chapter 3: Overview of the Front Office Department
Section 2: Technology Helps Front Office Operations
Chapter 4: The Front Office Property Management System (PMS)
Chapter 5: Managing Forecast Data
Chapter 6: Revenue Management
Chapter 7: Distribution Channel Management
Chapter 8: Management of Data Generating Front Office Sub-Systems
Section 3: Front Office and the Guest Cycle
Chapter 9: Reservation, Reception and Room Assignment Management
Chapter 10: Front Office and the Guests: Delivering Quality Service
Chapter 11: Guest Charges, Payments and Check-Out
Chapter 12: Night Audit and Report Management
Section 4: Special Front Office Concerns
Chapter 13: Front Office: The Hub of the Hotel