First published in 1968, Problem Solving Interviews explores different elements relating to conversations concerned with finding a solution to a particular problem.
The book begins first by examining the role of the problem-solving interviewer, before exploring in detail what an interview is. It looks at the significance of different attitudes in shaping behaviour and highlights the importance of considering the attitudes of both the interviewer and the respondent. This leads on to a consideration of bias, including where it comes from, how it can affect the interview, and whether its impact can be eliminated or reduced. The book also covers carrying out and learning how to interview, and includes close analysis of three example interviews.