"This is an excellent book on the topics of probability, Markov chains, and queuing theory. Extremely well-written, the contents range from elementary topics to quite advanced material and include plenty of well-chosen examples."--Adarsh Sethi, University of Delaware
"Clear and pleasant to read, this book distinguishes itself from comparable textbooks by its inclusion of the computational aspects of the material."--Richard R. Muntz, University of California, Los Angeles