Relying on concepts introduced by Dr. John Kotter, Dr. G. Rummler & Alan Brache, Dr. Tom Davenport, and Dr. Michael Hammer, this new book updates this body of knowledge and presents a framework for action in an easy to read, actionable format. It's an outstanding title that provides details on the demand for the new operational leadership mindset and paradigm which enables both breakthrough change and the discipline of continuous improvement in operations. This will involve not only the design of new work practices, but also the implementation and sustainability of fundamental change encompassing the complex interdependence of human, organizational, and technological factors.