Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards
Autor David N. Ammonsen Limba Engleză Electronic book text – 21 mai 2013
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Specificații
ISBN-13: 9781452267104
ISBN-10: 1452267103
Pagini: 512
Dimensiuni: 178 x 254 mm
Ediția:Second Edition
Editura: SAGE Publications
Colecția Sage Publications, Inc
Locul publicării:Thousand Oaks, United States
ISBN-10: 1452267103
Pagini: 512
Dimensiuni: 178 x 254 mm
Ediția:Second Edition
Editura: SAGE Publications
Colecția Sage Publications, Inc
Locul publicării:Thousand Oaks, United States
Recenzii
"For
officials
who
would
like
to
benchmark
their
government’s
performance
to
external
norms
and
standards,
but
who
lack
the
resources
to
do
it,
I
believe
this
book
will
prove
itself
as
a
valuable
resource,
both
for
the
large
amount
of
actual
performance
data
included
and
for
the
quality
of
analysis
of
the
indicators
themselves.
.
.
.
Many
helpful
reference
tools
are
provided."
"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often."
"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often."
Cuprins
Introduction
Performance Measurement and Benchmarking
Animal Control
City Attorney
City Clerk
Courts
Development Administration
Emergency Communications
Emergency Medical Services
Finance
Fire Service
Fleet Maintenance
Gas and Electric Services
Human Resource Administration
Information Systems
Library
Management Services
Executive Offices, Budget, Management Audit
Parking Services
Parks and Recreation
Police
Property Appraisal
Public Health
Public Transit
Public Works
Engineering and Miscellaneous Services
Purchasing and Warehousing
Risk Management
Social Services
Solid Waste Collection
Streets, Sidewalks and Storm Drainage
Traffic Engineering and Control
Utilities Business Office
Water and Sewer Services
Performance Milestones
Performance Measurement and Benchmarking
Animal Control
City Attorney
City Clerk
Courts
Development Administration
Emergency Communications
Emergency Medical Services
Finance
Fire Service
Fleet Maintenance
Gas and Electric Services
Human Resource Administration
Information Systems
Library
Management Services
Executive Offices, Budget, Management Audit
Parking Services
Parks and Recreation
Police
Property Appraisal
Public Health
Public Transit
Public Works
Engineering and Miscellaneous Services
Purchasing and Warehousing
Risk Management
Social Services
Solid Waste Collection
Streets, Sidewalks and Storm Drainage
Traffic Engineering and Control
Utilities Business Office
Water and Sewer Services
Performance Milestones
Descriere
This
book
helps
elected
and
appointed
government
officials
and
citizens
assess
and
establish
standards
for
the
efficient
and
effective
delivery
of
quality
services.
Actual
benchmarks
are
provided
for
numerous
services
such
as
libraries,
parks
and
recreation,
public
works,
emergency
medical
services,
courts,
animal
control,
risk
management
and
public
transport.