Everyone at the Pleasant Inn is looking forward to Christmas. Oh, irascible proprietor Trevor Rudley has his usual complaints about Mrs. Blount and her floral arrangements. And he's sure he won't like housekeeper Tiffany's new beau, Dan Thornton. But it's Christmas. Surely nothing catastrophic could happen. Bad things do happen, of course. The snow starts falling and doesn't seem to want to stop. Margaret Rudley runs into a man lying in the road during a whiteout. Walter Sawchuck almost chokes when someone doctors his Mrs. Dash. And those disturbing little dolls begin to appear, each one representing a gruesome event in the Pleasant's past. Then a dead body is found hanging from one of the chalets. As the snow continues to fall, paranoia at the Pleasant mounts.