Aimed at front-line and senior managers faced with ongoing reorganization and an increasingly reluctant workforce, this book examines what it takes to facilitate problem solving, decision-making, and workforce retention and commitment. Gottlieb explains that managers can most effectively facilitate by adopting a hands-on strategy for processes rather than tasks. This book describes the skills and tools needed for leading and managing groups with consistency, commitment, and courage.

Six core skills essential to facilitating group processes are presented:^L ^DBL Initiating^L ^DBL Questioning^L ^DBL Active Listening^L ^DBL Responding^L ^DBL Resolving^L ^DBL Closing/Committing^L Gottlieb discusses the most helpful tools a manager can use for facilitation, including planning, organizing, and directing group processes. Ethical guidelines are provided in conjunction with a discussion of the manager's role in the facilitation process.