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Managing Customer Service de Institute of Leadership & Management

Managing Customer Service: Institute of Learning & Management Super Series

Autor Institute of Leadership & Management
en Limba Engleză Paperback – 27 apr 2007
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
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Specificații

ISBN-13: 9780080464190
ISBN-10: 008046419X
Pagini: 106
Dimensiuni: 210 x 297 x 8 mm
Greutate: 0.43 kg
Ediția:5Revizuită
Editura: Taylor & Francis
Colecția Routledge
Seria Institute of Learning & Management Super Series

Locul publicării:Oxford, United Kingdom

Public țintă

Professional Practice & Development

Recenzii

"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen

Cuprins

Introduction; Chapter 1 Session AAbout customers; Chapter 2 Session BWhat is customer care?; Chapter 3 Session CDelivering customer care; Chapter 4 Performance checks; Chapter 5 Reflect and review;

Notă biografică

Published for the Institute of Leadership & Management

Descriere

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).