How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:

• empowers individuals by providing a range of useful useful skills that can help in managing aggression
• enables staff placed in difficult or dangerous situations by their employers to address the issue effectively
• clarifies the responsibilities of the manager in ensuring staff are safeguarded
• builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace.

Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.