Talking with other people is an integral part of our lives, at work, at home and socially. Communicating to good effect requires some skill: building relationships with colleagues, clients, partners and friends, and staying connected with them, in order both to get things done and maintain the relationship. This book invites you to: * Explore a wide range of behaviours, all of which are equally important, when used appropriately and at the right time * Understand the importance of and nature of 'trust', as the foundation upon which all true connection must be built * Discover the complexity of effective communication processes The theory underpinning this book is based on over 30 years of internationally based empirical research by the authors, augmented by the findings of other renowned communication experts. It is presented in an easy to read format interspersed with diagrams, case examples, anecdotes and quotations. Most importantly, this book introduces dozens of reflective activities and practical exercises which will help - and challenge - you to: * Gain a deeper awareness of your own strengths * Identify areas for personal improvement * Develop the flexibility to be able to meet any interpersonal challenge with confidence