Your communications ecosystem is the glue that enables your business to operate. This ecosystem includes voice, data, cabling, video, phones, computers, smartphones, email, IM, servers, LAN/WAN, and bandwidth, plus the people and companies that design, operate, and maintain the ecosystem. Your organization will thrive, or not, in direct relationship to your understanding and optimization of these resources. In this very readable book, industry expert Paul Svec helps the small and medium sized organization executive understand how all the parts relate to each other, and how to craft a strategy to give the organization a competitive advantage.