David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands. The main points were that lots of organisations suffer from some or all of the following:•No Cross-functional communication or co-operation.•No understanding of the end-to-end process•No ownership of the end-to-end process •Blame culture •Silo mentality•Resistance to change•Lack of process capability maturity to actually implement changeA number of those present suggested that David put his theories on culture being seen as an afterthought into a book.