Understanding Service Consumers
Autor Jochen Wirtz
16 sep 2017
Paperback
Preț: 67.00 lei
6-8 săpt.
Cărți de Jochen Wirtz
Positioning Services in Competitive Markets
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26 sep 2017
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Developing Service Products and Brands
Autor Jochen Wirtz
29 sep 2017
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Pricing Services and Revenue Management
Autor Jochen Wirtz
6 oct 2017
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Service Marketing Communications
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13 oct 2017
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Designing Customer Service Processes
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20 oct 2017
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Balancing Capacity and Demand of Service Operations
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30 oct 2017
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Crafting the Service Environment
Autor Jochen Wirtz
3 noi 2017
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Managing People for Service Advantage
Autor Jochen Wirtz
14 noi 2017
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Managing Customer Relationships and Building Loyalty
Autor Jochen Wirtz
17 noi 2017
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Designing Complaint Handling and Service Recovery Strategies
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20 noi 2017
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Service Quality and Productivity Management
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5 dec 2017
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Building a World Class Service Organization (Assessment Tool)
Autor Jochen Wirtz
30 dec 2017
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