ITIL - Das Taschenbuch: ITSM Library
Autor Jan van Bon, Arjen de Jong, Axel Kolthof, Mike Pieper, Ruby Tjassing, Annelies van der Veen, Tieneke Verheijende Limba Germană Paperback – 21 noi 2007
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Specificații
ISBN-13: 9789087531041
ISBN-10: 9087531044
Pagini: 182
Dimensiuni: 103 x 160 x 17 mm
Greutate: 0.18 kg
Editura: Van Haren Publishing BV
Seria ITSM Library
ISBN-10: 9087531044
Pagini: 182
Dimensiuni: 103 x 160 x 17 mm
Greutate: 0.18 kg
Editura: Van Haren Publishing BV
Seria ITSM Library
Cuprins
Foreword
Acknowledgements
Introduction
IntroductiontotheServiceLifecycle
LifecyclePhase:ServiceStrategy
LifecyclePhase:ServiceDesign
LifecyclePhase:ServiceTransition
LifecyclePhase:ServiceOperation
LifecyclePhase:ContinualServiceImprovement
IntroductiontoFunctionsandProcesses
FunctionsandProcessesinServiceStrategy
FunctionsandProcessesinServiceDesign
FunctionsandProcessesinServiceTransition
FunctionsandProcessesinServiceOperation
FunctionsandProcessesinContinualServiceImprovement
Acknowledgements
Introduction
IntroductiontotheServiceLifecycle
LifecyclePhase:ServiceStrategy
LifecyclePhase:ServiceDesign
LifecyclePhase:ServiceTransition
LifecyclePhase:ServiceOperation
LifecyclePhase:ContinualServiceImprovement
IntroductiontoFunctionsandProcesses
FunctionsandProcessesinServiceStrategy
FunctionsandProcessesinServiceDesign
FunctionsandProcessesinServiceTransition
FunctionsandProcessesinServiceOperation
FunctionsandProcessesinContinualServiceImprovement