Martin Hammond is the recently appointed manager of a London group owned hotel. He knows a lot abouit running hotels but has very little experience in managing people. His misguided sense of the ridiculous leads hikm into conflict with staff and guests. He comes into conflict with masters from Head Office and rebels against the procedure driven rules which he believes to be cramping his style. His life is turned topsy turvy when a feisty young American tour guide stays in the hotel. She )Naomi) and Martin fall head over heels in love. She sets out to guide him subtly towards more maturity in love and management. But Head Offices have long memories and can be spiteful as Martin finds out when some past errors come back to haunt him. He believes the Head Office is out to get him and resolves, unwisely, to take all on In a final day of reckoning at Head Office, Martin gets his revenge and suffers a few revelations on the way. He is eventually outwitted by someone he has never met before and the impact made on him changes his life forevermore.