This book provides a step-by-step approach to establishing an ISO 9001:2000 Quality Management System that is process-based, encompasses the principles of Total Quality Management and Continuous Improvement, and includes environmental and safety management systems considerations.

The author takes you through the process of designing, planning, and implementing a quality management system that will not only meet the ISO 9001:2000 Standard requirements but will also serve as a platform for the addition of ISO 14000, ISO 18000, and the Malcolm Baldrige National Quality Award Criteria.

The first four chapters of this all-in-one workbook guide you through the initial steps of development and implementation. The remaining chapters contain self-assessments and detail key implementation-process steps. In addition, the author provides guidance that will enable you to establish the organizational character, develop a quality management system manual, and create quality system procedures in your organization. These chapters also discuss primary work processes, work process procedures and work instructions, check sheets, internal audits, corrective and preventive action systems, and process measurement.