This book will restore your confidence and help you to be more assertive and command more respect at work. It will enable you to:

- Be valued for who you are
- Ask for what you are entitled to
- Say 'no' when you have the right to do so
- Have your opinions and ideas heard and respected
- Stand up for yourself
- Handle difficult situations calmly and successfully

It also provides a step-by-step guide to how to deal with some of the most common situations that you are likely to face during your working life - including asking for a pay rise!¬