It's a bad day for David Richmond and his team at the hotel, Tony the barman, porter Sean, barmaid Tanya and ditzy waitress Lucy. First there's a fussy, demanding customer to contend with, and then Russian mafioso Boris Barushnikov checks in, apparently convinced Tanya is prepared to offer him more than just drinks during his stay. Worst of all, rumours are circulating of a mystery guest who has come to inspect the place. Then Lucy stumbles upon a dead body in the annex ...