There's a new reindeer in town! And she's out to help Santa in a way that only she can. She's Heartfelt, the special reindeer. And she's not only special because she has a special power, but she's also a "special needs" reindeer. Yet in spite of her terribly short rear legs and sloping back, she's a strong flyer, and on top of that she has a special power none of the other reindeer has. But she's only a "backup reindeer," and she wants to be part of the regular team. Can it possibly happen? And can Heartfelt use her special power to solve Santa's dilemma and help him bring joy to a very unhappy child on Christmas Eve?