It's time to improve healthcare organizations. It's time to create facilities, services, and care environments that have the look and feel of a Four Seasons, the seamless operations of Disneyland, the ambiance of Starbuck's third place, and the innovations of IDEO. HEAL presents a year of hard-won insights and challenges, each dedicated to identifying and overcoming the individual and institutional barriers to a first-rate and exceptional healthcare environment-an environment that nurtures, supports, and delivers care and compassion for its patients, colleagues, and communities. Use it well.