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Great on the Job de Jodi Glickman

Great on the Job

Autor Jodi Glickman
en Limba Engleză Paperback – 10 mai 2011
With case studies, micro strategies, and example language, this title helps readers learn communication skills that can be practiced and implemented immediately. Whether you're a star performer or a struggling novice, it give you the building blocks you need for various conversations you may have.
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Specificații

ISBN-13: 9780312641467
ISBN-10: 031264146X
Pagini: 304
Dimensiuni: 159 x 243 x 23 mm
Greutate: 0.36 kg
Editura: St. Martin's Publishing Group

Recenzii

From Booklist"This is a primer for junior execs and those just entering or reentering the workforce and a refresher for career-switchers and people who've encountered barriers on the job. It's about people skills, and it's amazing that no one's identified and solved its issues before. Communications consultant Glickman, a former Peace Corps volunteer and Wall Street banker, tells and shows how to manage common workplace situations, from greeting and prioritizing to asking for help and managing a crisis, in easy-to-master ways. Most important is the foundation Glickman suggests of four emotions that underscore "winning" communications: namely, generosity, initiative, forward momentum, and transparency. Each chapter tackles a positive or negative event, outlines variations of it, introduces action steps (usually three) for meeting it, and details responses for success. Troubleshooting, discussed in the form of questions and answers, ends each section. A simple, straightforward handbook for saying and doing the right things at work."--Barbara Jacobs Praise for GREAT ON THE JOB: "Great On The Job is practical, clever and thoughtfully presented. My professional life has given me a birds-eye view of the negative effects of under-honed "soft-skills." In Great On The Job, Jodi shows a rich understanding of how basic communications can make or break business relationships and careers. This book, with its wide variety of common scenarios and suggestions, is a must-have resource for professionals who understand that success always depends upon quality communications."--Dean Joseph Thomas, Johnson Graduate School of Management, Cornell University"If you want to improve your communication skills, this is the book for you. Jodi Glickman tackles the most common difficulties in business communication with real-world examples of what to say--and how to say it. Her three-step models are highly efficient tools that improve effectiveness, inspire confidence, and enhance

Notă biografică

Jodi Glickman