Conflict is everywhere - our living rooms, our streets, our community organizations, and every corner of the internet. But few of us have the training to intervene or resolve these conflicts successfully. In these pages, professional peacemaker, Gwendolyn Olton, shows you how to use your existing skills and intuition to transform a wide variety of conflicts from insurmountable impasses to working relationships where everyone's needs are met. The result is a practical, kind, realistic guidebook for anyone who's found themselves in a conflict and wondered, 'How did we get here and what can I do to make it better?!'